Your Privacy at Bloodyslots
This Privacy Policy explains what personal data we collect when you play at Bloodyslots Casino, why we collect it, who we share it with and the rights you hold over it. It applies to every visit to our website and every account registered with us.
Data We Collect
We collect several categories of personal data. The table below shows what falls into each category and when it reaches us.
Verification documents are collected before your first withdrawal and may include a government-issued ID, a proof of address dated within the last 3 months and proof of your payment method. KYC processing takes up to 48 hours.
| Category | Examples | When collected |
|---|---|---|
| Identity data | Name, date of birth, email, phone number | Registration |
| Verification documents | ID document, proof of address, payment proof | Before first withdrawal |
| Transaction data | Deposits, withdrawals, bets, wins, bonuses | Whenever you transact |
| Technical data | IP address, device type, browser, session logs | Every visit |
| Gameplay behaviour | Games played, stakes, session duration, results | Whenever you play |
| Marketing preferences | Opt-ins, communication channels, promo history | When you set preferences |
How We Use Your Data
We use your data for a defined set of purposes, each tied to a legal basis we explain in the next section.
- Creating and maintaining your player account
- Verifying your identity and age under our KYC obligations
- Processing deposits and withdrawals, including checks before first withdrawals
- Preventing fraud, bonus abuse and money laundering
- Monitoring gambling behaviour to support responsible-gambling tools such as deposit limits and session reminders
- Sending marketing messages where you have consented
- Meeting legal and regulatory obligations, including reporting to the Curaçao authority under licence 8048/JAZ2021-455
Our Legal Bases
Contract. We process your identity, account and transaction data to perform the player agreement you accept at registration. Without this data we cannot open or operate your account.
Legal obligation. Gambling law and anti-money-laundering rules require us to verify your identity and retain transaction records for at least 5 years. We cannot switch this processing off.
Legitimate interest. We use technical data and gameplay patterns to detect fraud, prevent bonus abuse and secure our platform. This interest never overrides your rights, and you may object to this processing.
Consent. Marketing emails, SMS and personalised offers are sent only where you have opted in. You can withdraw consent at any time without affecting your account.
Retention Periods
We keep each category of data only as long as the purpose requires. Gambling regulations oblige us to retain transaction and KYC records for a minimum of 5 years after your last transaction or account closure.
| Data category | Retention period |
|---|---|
| Identity and account data | Life of the account, then 5 years |
| KYC verification documents | 5 years after account closure |
| Transaction and gameplay records | Minimum 5 years, as required by regulation |
| Technical and IP logs | Up to 12 months |
| Marketing preferences | Until you withdraw consent or ask us to delete them |
| Self-exclusion records | Kept for the duration required to enforce the exclusion |
Sharing With Third Parties
We never sell your personal data. We share it only with partners who perform services for us, under contracts that restrict how they may use it.
Recipients fall into these categories: payment processors handling your deposits and withdrawals across Visa Debit, Mastercard Debit, Trustly, PayPal, Skrill, Neteller and crypto networks; KYC and AML verification providers; the Curaçao regulator where reporting is required; analytics providers who help us measure site performance; and IT and hosting suppliers that store the data on our behalf. Where a provider sits outside the UK or EEA, we rely on adequacy decisions or standard contractual clauses to protect transfers.
Your Rights Over Data
You control your data. You can exercise any of the rights below at no cost, and we respond within one month.
To use any of these rights, email our data protection officer at [email protected] from your registered email address. If you are unhappy with our response, you may complain to your national data protection authority.
- Access: get a copy of the personal data we hold about you
- Rectification: correct inaccurate or incomplete data
- Erasure: ask us to delete data we no longer need
- Portability: receive your data in a machine-readable format
- Objection: object to processing based on legitimate interest
- Withdraw consent: stop marketing at any time
- Complain: escalate to your data protection authority
Cookies and Tracking
We use essential cookies to keep you logged in and to run the site, plus optional analytics and marketing cookies that activate only with your consent, set through the cookie banner on your first visit. You can change your choices at any time in your browser settings or via the cookie preferences link in the footer. Full detail on each cookie, its purpose and its lifespan sits in our separate Cookies Policy.
Security We Apply
All traffic between your device and our servers is encrypted with TLS. Card and payment details are handled exclusively by certified payment processors, never stored on our own servers.
Access to player data is limited to staff who need it for their role, protected by multi-factor authentication and logged. We run regular security reviews of our platform and payment flows.
If a personal data breach ever occurs, we will notify the relevant supervisory authority within 72 hours and inform affected players directly where the breach poses a high risk to your rights.
Frequently asked questions
How long do you keep my ID documents?
We retain KYC verification documents for 5 years after your account closes, as gambling and anti-money-laundering regulations require.
Can I stop marketing emails from Bloodyslots Casino?
Yes. Withdraw consent at any time via the unsubscribe link in any email or through your account settings. Marketing stops immediately; your account stays open.
How do I request a copy of my data?
Email [email protected] from your registered address asking for a data subject access request. We send your data within one month, free of charge.
Do you share my data with anyone else?
We share data only with payment processors, KYC providers, our regulator, analytics suppliers and hosting partners under strict contractual limits. We never sell your data.